--- title: Parents Area description: How to manage the parent communication platform. Includes parents' evenings, surveys and forms and all types of communication. image: https://hs.iris-education.co.uk/hubfs/Untitled%20design%20(6)-3.png --- [Skip to content](https://hs.iris-education.co.uk/parents-area#main-content) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![Logo Smaller](https://hs.iris-education.co.uk/hs-fs/hubfs/Logo%20Smaller.png?width=200&height=45&name=Logo%20Smaller.png)](https://www.schoolspider.co.uk) - [Home](https://hs.iris-education.co.uk/school-spider-resources) - [Parents Area](https://hs.iris-education.co.uk/parents-area) - [Payments](https://hs.iris-education.co.uk/payments) - [Website Area](https://hs.iris-education.co.uk/website-area) - [Support](https://hs.iris-education.co.uk/iris-education-support-form) - [News](https://hs.iris-education.co.uk/school-spider-news) Open main navigation Close main navigation - [Home](https://hs.iris-education.co.uk/school-spider-resources) - [Parents Area](https://hs.iris-education.co.uk/parents-area) - [Payments](https://hs.iris-education.co.uk/payments) - [Website Area](https://hs.iris-education.co.uk/website-area) - [Support](https://hs.iris-education.co.uk/iris-education-support-form) - [News](https://hs.iris-education.co.uk/school-spider-news) # Managing parent communication ##### This area is all things parent communication. ##### Sending direct communication via emails, app notifications and texts. ##### Parents' evenings and surveys and forms.  ## **Guide to getting set up** If you are new to the parents area and looking to get started, download our helpful "Parent Communication Launch Pack" to help you get started.  Everything you need to know about getting started, along with useful resources to help parents download and login to the School Spider app. [Launch Pack Guide](https://www.schoolspider.co.uk/wp-content/uploads/2024/04/Launching-School-Spider-App-.pdf) [Parent App Guide](https://www.schoolspider.co.uk/wp-content/uploads/2024/04/Parent-App-Guide-.pdf) [![Parent Comms Launch Pack ](https://hs.iris-education.co.uk/hs-fs/hubfs/Untitled%20design%20(12).png?width=1600&height=1800&name=Untitled%20design%20(12).png "Parent Comms Launch Pack ")](https://www.schoolspider.co.uk/wp-content/uploads/2024/04/Launching-School-Spider-App-.pdf) ## Sending a message to parents [How to send a message](https://scribehow.com/viewer/Send_Messages_to_Parents_and_Carers__Ets9tE6cRw2lWLzbb1ctsQ) Overview on messaging parents via School Spider  [Search and filter message list](https://scribehow.com/viewer/Deleting_App_Messages__FScekmW_ShWHaGNSSvA4wg) How to organise your message list to find previous communications [Set up a message template](https://scribehow.com/viewer/How_to_Create_a_Message_Template__hYQNtnJWRviNLj0K04Eolg) Create custom templates to reuse and quickly send messages [Deleting messages](https://app.hubspot.com/guide-creator/g/afzSm7vYAl) How to delete old messages from your list  [Create message with AI Writing Assistant](https://scribehow.com/viewer/Create_message_with_AI_writing_assistant__c3UK5TxKRkaiS5RWbx6AhQ) [Use AI to proofread messages](https://scribehow.com/viewer/Use_AI_to_proofread_messages__hwSI8NGYTZ2MbN3DkUnw5g) Use AI to help create your messages and emails to parents  Use AI to proofread and improve your messages to parents  [![Untitled design (13)](https://hs.iris-education.co.uk/hs-fs/hubfs/Untitled%20design%20(13).png?width=1600&height=1800&name=Untitled%20design%20(13).png "Untitled design (13)")](https://www.aughtonstmichaels.co.uk/) ## Parents' evenings & Surveys  Parents' evening bookings and surveys and forms. Both a great tool for parent engagement, both available to parents via app or online portal.  [Create a parents' evening](https://scribehow.com/o/MZDilhHwRpe6xnJ5XD4icw/viewer/Creating_a_Parents_Evening__qwajI3ocTViP1gIKITJGsw?referrer=workspace) How to create and manage parents' evenings and bookings [View survey responses](https://scribehow.com/viewer/View_survey_form_responses__teHqldYCRhqu3SSrqvuerQ) How to view and download responses to forms and surveys [Create survey or form](https://scribehow.com/viewer/Create_a_New_Survey_in_Schoolspider__kFNv_UpNQzG8Icx90EqG9g) Includes multiple answer options for parents including e-sign [Create a group from survey](https://scribehow.com/viewer/Create_a_Group_from_a_SurveyForm__Pnr1_CMBQBu4eKcMfp8uyA) Create a group based on survey responses. Great for payment links Not using these features?  [Get in touch](mailto:support@schoolspider.co.uk) to learn more.  ## Set up, managing parent accounts and more [Invite parents to School Spider](https://scribehow.com/viewer/How_to_Invite_your_parents_to_School_Spider__uA0C1cDUR1qvk26lSc7dgA) How to invite parents to School Spider who have not logged in yet. [Group conversations - COMI](https://scribehow.com/viewer/Create_a_New_Group_Conversation_Message__nJ1p6P8ER2eZ0Q2oWGKTPg) A great tool to send direct information to groups of parents with an open conversation [MIS integration manual sync](https://scribehow.com/viewer/Integration__Manual_Sync__9evt1HeiTgifPVcJ0oV5Hg) How to manually sync your MIS integration to pull through updated information [Managing absence requests](https://scribehow.com/viewer/View_Absence_Requests__VNIn-m8GRwqEceB1iaAuxg) Overview of absence requests. Parents can request absence via the parent app or portal [View app usage data](https://scribehow.com/viewer/App_Usage_Overview__XgQSdGwQQlSLVK1t7I0AQw) An overview of the app usage data available in the parents area [Turn on AI Writing Assistant](https://scribehow.com/viewer/How_to_switch_on_AI_Writing_Assistant__fdLxr0WqRC6-DqvSG4bl7w) How to turn on and activate the AI writing assistant ## Request Support If you would like to request technical support or to discuss your School Spider services, fill in the form to the right or you can contact us on the below information. ##### 0161 635 0255 [support@schoolspider.co.uk](mailto:support@schoolspider.co.uk) --- [![SS Logo_White (3)](https://hs.iris-education.co.uk/hs-fs/hubfs/SS%20Logo_White%20(3).png?width=300&height=54&name=SS%20Logo_White%20(3).png "SS Logo_White (3)")](https://www.iris.co.uk/education/) Didsbury Business Centre, Manchester M20 2PW Copyright © 2026, IRIS Education